Performance Evaluation | Neat & Repeat Cleaning

Cleaning Technician
Performance Evaluation

Employee Milestone Review
⭐ Milestone Review

Employee Information

Employee name is required.
Date of evaluation is required.
Evaluator name is required.
Performance Ratings (1–5 Scale)
● 1 – Unacceptable ● 2 – Improvement Required ● 3 – Average ● 4 – Good ● 5 – Exceptional
Professionalism & Client Care
1
  • Take before-and-after photos of all new jobs and upload them to Maid Central.
  • Always perform services professionally and exceed client expectations.
  • Leave a Thank You Note at each home or office unless instructed otherwise.
  • Personal phone use inside a client's home or office is limited to emergencies or work-related communication.
  • Treat all clients, their property, and their privacy with respect.
3
1
Unacceptable 2
Improvement
Required 3
Average 4
Good 5
Exceptional
Score: 3 — Average
Notes are required.
Cleaning Standards & Tools
2
  • Follow the Neat & Repeat cleaning checklist and approved procedures.
  • Use the upright vacuum for carpets and the canister vacuum for hard surfaces.
  • Maintain cleaning supplies and equipment in clean, organized, and working condition.
3
1
Unacceptable 2
Improvement
Required 3
Average 4
Good 5
Exceptional
Score: 3 — Average
Notes are required.
Accountability & Communication
3
  • Arrive on time for scheduled shifts. Notify a supervisor before 8:00 a.m. if running late.
  • If unable to work a scheduled shift, notify a supervisor as soon as possible and no later than 6:00 a.m.
  • Review all job and client notes before beginning each cleaning.
  • Notify the office immediately if additional time is required or delays will affect later jobs.
  • Report all damage immediately, complete a Damage Report, and take photos.
  • Document and report any pre-existing damage before cleaning affected areas.
3
1
Unacceptable 2
Improvement
Required 3
Average 4
Good 5
Exceptional
Score: 3 — Average
Notes are required.
Teamwork & Time Management
4
  • Coordinate start times and work cooperatively with assigned partners.
  • Clock out for all required meal and rest breaks.
  • Assist other teams when directed by the office.
  • Keep GPS enabled for job clock-ins and clock-outs.
  • Submit time or clock change requests through Maid Central.
3
1
Unacceptable 2
Improvement
Required 3
Average 4
Good 5
Exceptional
Score: 3 — Average
Notes are required.
Performance Expectations
Performance metrics are administrative tools and may be modified at management's discretion.
5
Productivity Rating Target: 100% or higher
Scorecard Rating Target: 98% or higher
Scorecard Return Rate Target: 30% or higher
Attendance Score Target: 90 or higher
lates in previous days
NPT Factor Target: 75% or higher

📝 Evaluator Comments & Action Items

Evaluator comments are required.
5.0
avg / 5

Overall Performance Score

Based on 4 rated categories

Good

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